As a major asset to our region, it was great news to learn that Denver International Airport (DEN) was ranked as the best large airport in the country according to the Wall Street Journal. DEN scored high in the categories of reliability, value and convenience. We know business and leisure travelers alike value DEN’s accessibility and growing number of non-stops flights around the country and the world.
“We are extremely pleased to know that the Wall Street Journal ranked us as the top large U.S. airport when it comes to overall passenger experience,” said airport CEO Kim Day. “Our airlines have voted with their robust growth, and this ranking is additional validation of our overall vision and execution. We are constantly looking for ways to improve the passenger experience from our canine therapy program to new shops and restaurants, events on our plaza, nursing rooms, reserved parking ... and our hard-working employees make it all happen.”
The rankings scored the 20 largest U.S. airports in 14 categories, from on-time reliability to longest walk. The rankings are designed to reflect what matters most to travelers, including categories like security-line wait times, Wi-Fi speed, average Yelp scores for restaurants, average fares, Uber cost to the local convention center, rental-car taxes and fees, number of nonstop destinations and market dominance of the largest airline.
“DEN is one of our most important partners and regional assets, providing more than $26 billion to the Metro Denver region’s economy annually,” said Metro Denver EDC CEO J. J. Ament. “The team at DEN has done a fantastic job of making our airport a leader in innovation and connectivity, and this honor is affirmation of their vision and leadership in global aviation.”
DEN has a strong focus on the passenger experience and providing passengers with amenities to make their visit to the airport as comfortable as possible, including fast and free Wi-Fi, nursing rooms and pet relief areas on every concourse; diverse and elevated concession and retail options; and free events like mini golf and ice skating on the DEN plaza.
In 2017, DEN served 61.4 million passengers and is on pace for another record-setting passenger year. Currently, 24 airlines provide nonstop service to more than 200 destinations including 26 international cities in 12 countries. Each day, DEN serves more than 1,600 flights and on average 168,000 passengers per day.
Article written by the Metro Denver EDC.
